Privacy Policy

This Privacy Policy outlines when and how we collect, manage, and share data when you purchase an item from us, directly contact us, or otherwise make use of our services through Shopify. 

Data We gather

To complete your order, you must provide us with the reliable information which you approved, this includes your name, email address, delivery details, payment information, and the details of the product that you’re ordering which may include custom information.

How we use your data & why it's needed

Your data is used for the following purposes:

  • To complete your order, handle enquiries, provide customer support or to settle disputes
  • For legal obligation/court orders or any legal claim where data about your acquired items are required by tax law
  • To improve my services & products
  • Send notifications to you about the progress of your purchase

Data I share or disclose

Your data is essential to our business. We only share your data where it is required. These instances include:

  • To comply with Shopify terms & conditions
  • To trusted third parties to perform duties or services like delivery or tasks required to fulfil your order
  • If we merge or sell our business, we may disclose details about transactions to the level permitted by law
  • Compliance with laws. Data collection and management to: (a) answer to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other criminal activity, security, or technical problems; or (d) defend the rights and safety of my business.

Your rights

Individual territories have a number of rights in relation to your personal data. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • You may have the right to obtain and receive a copy of the personal data we hold about you.
  • You may have rights to modify, restrict my use of, or delete your personal information. Unless stored for legal reasons.
  • Only receive marketing communications from uw after granting permission for your consent to receive them.

Contact details

I, S Radford, on behalf of Lucerna-UK Ltd, am the data controller of your personal data. If you have any questions or issues, you may contact me at